After a house fire, life becomes a blur of insurance calls, unfamiliar terminology, and decisions you never expected to have to make. Every conversation feels urgent. Every choice feels important. Before long, you’re caught in a whirlwind, trying to make sense of it all — all while grieving the place your family called home.
For one Minneapolis family, those first days looked much like anyone else’s. Their beloved 1930 Tudor had suffered catastrophic damage, leaving them to navigate the overwhelming process of deciding what came next.
“The house was all torn up, and the firefighter damage was extensive too. There was the water, and the mold that quickly set in afterwards. I don’t even really know how to describe it … it was just devastating.” — Jessie B, Minneapolis Homeowner
The first 24 hours after a disaster have the biggest impact on the recovery process. It’s an especially vulnerable time, making it important to slow down, gather information, and choose the right partner. After all, you’re not just choosing someone to install your countertops and paint your walls; you’re choosing someone to build your home.
So, rather than committing to the first of many ambulance chasers that showed up to offer empty condolences and a business card, Jessie took a step back. She and her husband spent the next day researching their options, talking with trusted people in the industry, and trying to understand where the process would begin.
As they weighed their options, one company stood out: Highmark.
Its integrated team could guide the whole project from beginning to end. That meant Restorations by Highmark could oversee the disaster recovery, Highmark Builders could manage the reconstruction, and Ruby & Suede could tackle the interior design, helping to ensure the entire historic home design project would come together to reflect the charm of the original Tudor.
The first conversation between Ruby & Suede and Jessie confirmed she had finally found the right partner.
“I remember the first meeting,” Jessie recalls. “We wanted to think big, because we were pretty sure we wanted to stay … It was just like pie in the sky at that point.”
Nothing was off limits during those early conversations. Jessie and her family discussed dream layouts, future additions, and ideas they weren’t even sure would fit the budget. But during every conversation, Ruby & Suede focused on a question that would shape every design decision moving forward:
How do you rebuild a historic home without sacrificing its character?
For this family, the answer had nothing to do with resale value or the latest design trends. It was about creating a space that would support their next chapter without losing the charm that made the house feel like home.
“I don’t want my cute 1930s Tudor brick house to look like a 2020 remodel with a white kitchen and gray walls. I want this to feel like my house again.” — Jessie B, Minneapolis Homeowner
Ruby & Suede understood that goal immediately — and for a homeowner whose greatest fear wasn’t simply rebuilding, but losing the personality of a house that had stood for nearly a century, having someone embrace that goal brought immense relief.
